SAP Sales Order Management Guide

Get to know SAP sales order management for the Sales and Distribution (SD) module and its mobile apps included in the RFgen MobileEdge™ for SAP solution. RFgen®’s SO mobile apps drive efficiency and accuracy for supply chain logistics functions, like pick/pack/ship.

What is SAP Sales Order Management?

SAP Sales Orders (SO) management is a core component of supply chain and inventory management capabilities within the SAP ERP system. Users can create and manage sales orders, evaluate financial information related to those orders, and engage in picking, packing, and shipping of materials to customers. This way, businesses can digitally manage sales and distributions more efficiently and with greater visibility.

Understanding SAP Sales Orders

Definition and Core Functions

SAP Sales Order Management is designed to handle sales transactions and manage customer relationship data. It’s crucial for order processing, pricing, picking, packing, and shipping. Users can also look up order statuses and get the latest information on billing.

Users can leverage SAP’s built-in automation and workflow optimization to streamline the sales order management process. Reporting and analytics capabilities allow for insightful reports that can influence effective decision-making.

Using the dashboard interface, users can easily access key sections of sales order management, such as order processing, customer data management, sales analytics, and inventory levels.

Many organizations customize sales order management to match specific user roles and operational needs.

How It Works

The sales order management process in SAP works as follows:

After a sales order is created, SAP checks the availability of the ordered items in inventory to ensure they are available for picking and shipping.

Next, a pick list is generated to guide warehouse staff to pick the correct items for the order.

Picked items are then packed for shipment. Some operations may require a packing list to ensure all items in the sales order are included and properly packaged.

Finally, the packed order is shipped to the customer. With SAP’s help, the order is routed via various shipping carriers and systems, including tracking and delivery status updates. Status inquiries can be made about the order’s progress or billing at any time.

Integration with SAP Modules

The Sales and Distribution module and its sales order capabilities are frequently integrated with the following modules:mobile UI screenshot of RFgen Mobile Edge for SAP sales order management for sales order suite

  • Material Management (MM)
  • Production Planning (PP)
  • Warehouse Management (WM)
  • Extended Warehouse Management (EWM)
  • Finance and Controlling (FI/CO)
  • Quality Management (QM)
  • Supplier Relationship Management (SRM)

Among others. Integrating multiple modules helps ensure a holistic view of data across the enterprise.

RFgen®’s Role in SAP Sales Order Management

RFgen® puts SAP Sales Order Management for distribution into the hands of workers. Users can instantly access sales orders for efficient picking, packing, and shipping, and monitoring of deliveries.

RFgen®’s SAP Sales Orders Suite works in conjunction with these other SAP mobile app suites:

Mobile Inventory Applications for SAP Sales Order (SO) Management

RFgen® for SAP includes mobile applications for several transactions in its SAP Sales Orders Suite, providing mobile automation for pick, pack, and ship operations. Inquiries can be made based on a number of criteria for existing sales orders (SOs).


These connected functionalities enable material to be taken out of inventory and issued to a sales order, placed in specific handling units, and shipped to its destination. At any time, a list of shipments with their statuses can be displayed right from a mobile device.

Sales Order Inquiries

This functionality allows users to find deliveries or materials used in deliveries at any given time. From there, sales order information may be viewed in detail, including customer, due date, quantity, and so on.

Best Practices for SAP Sales Order Management

In addition to using SAP for sales order management, consider the following best practices to ensure maximum quality and performance:

  • Collect accurate, detailed sales order data by automating data collection.
  • Make effective use of material master data.
  • Integrate sales order management processes with the Material Management (MM) module.
  • Optimize pick/pack/ship processes with advanced order picking methodologies.
  • Automated availability checks for products during the sales order process.
  • Streamline pricing and discount management.
  • Use Advanced Shipping Notifications (ASN) to keep customers informed.
  • Regularly monitor and report on KPIs.
  • Implement a feedback loop for continuous improvement.
  • Stay up to date on the latest developments in SAP sales order management.

Training and Support Resources

The SAP community offers much in the way of training and support. Some helpful resources include:

Community and online forums also offer ways to engage with the SAP community for advice, best practices, and problem-solving strategies.

Resolving Common Issues in SO Management

If you’re experiencing issues using SAP Sales Order Management, try visiting the SAP Support Portal.

For RFgen® users, contact technical support.

For non-customers, contact us directly to learn more about what RFgen®’s Sales Order Suite can do for you.

You may also wish to visit our resource detailing the problems we solve.

Transform SAP SO Management Today