An article in the Edinburgh, Scotland, newspaper the Edinburgh Evening News discussed the importance of barcode scanners for Amazon’s holiday delivery operations.
Click here to learn how by using handheld computers such as barcode scanners, smartphones and tablets, mobile workers can access critical information and update enterprise systems in the warehouse and in the field.
The article focused on an Amazon distribution warehouse, which covers an area of 1 million square feet. The article noted that around 100 delivery trucks drop off a variety of items at the 22 docking bays where items are checked and sorted. Products are sorted into totes and bins, each of which contains a barcode that is scanned by workers at the facility. The barcode reader makes finding the location of each object, and fulfilling each order, easier for the company. With a warehouse arrangement that can look random to the untrained eye, the article noted that handheld scanners are used to guide collectors to the location of products. The wireless scanners are an integral part of Amazon’s stock-keeping system and part of the reason why Amazon has grown to be the world’s largest online store.
A recent Proteus survey highlighted how companies beyond the retail market are turning to new technological innovations to better meet customer needs. Field Technologies Online reported on the survey of 100 managers and directors of businesses across a variety of industries including communications, utilities, trade and waste management, which found that 72 percent had upgraded their workforce technology in the previous year and 43 percent planned to upgrade in the future. In addition, workforce productivity and customer service were found to be high on list of priorities for business managers across different industries.
As made clear by Amazon, the incorporation of technology such as barcode scanners can not only help businesses to meet customer service needs by giving users a better sense of their inventory, but can also increase workforce productivity by reducing the time it takes pickers to find products in a vast distribution center.