Field Service Mobility Software

Achieve accurate, end-to-end visibility into field operations and inventory, wherever your team members work.

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Accelerate Field Services with Mobility

Leave paper, clipboards and spreadsheets behind.

With RFgen Off-Network Mobility Solutions, you can:Accelerate Field Services with Mobility

  • Eliminate paper-based processes with electronic proof-of-delivery.
  • Improve speed and accuracy of information collected at job sites.
  • Enable automated updates to your ERP from roaming workers, even in areas of limited or nonexistent connectivity.
  • Update inventory levels from job sites as soon as parts are consumed or products are sold.
  • Access technical documentation to speed up problem resolution and improve fix rates in the first visit.
  • Enforce workflows and safety procedures through step-by-step validation within mobile forms.
  • Access up-to-date status of work orders, inventory levels and technician availability.

Accuracy – Achieve world-class visibility with mobile barcoding technology.


Efficiency – Digital automation eliminates slow paper processes and spreadsheets.


Productivity – Mobilize transactions to wherever your people work.


Less Training – Easy to learn and use with intuitive interface and simple forms.

Move from paper to tablet

Move from paper to tablet

Whether you’re installing solar panels in a customer’s home or delivering ice cream to grocery stores, your mobile workers are plagued with paperwork. Paper tracking of field activities is slow, error-prone and workers may rush in order to get to their next job, leaving a scrawl of handwriting for the home office to transcribe. Porting forms from clipboard to a mobile workforce software solution and mobile devices means:

  • Data is captured accurately and legibly.
  • Mobile forms ensure all required data is entered before workers can move forward.
  • Information is automatically transferred to your ERP – no back-office data entry.
  • Verification at the point of delivery with electronic signature captures, photos, and GPS data.
  • Faster invoicing for improved cash flow.
Collect data in challenging areas

Collect data in challenging areas

Workers can have trouble getting data from their mobile devices to their ERP if network connectivity is spotty or nonexistent. When you use RFgen Off-Network Mobility Solutions, data is stored on the local device and sent over the network as soon as it’s available again.

This is useful for:

  • Field service operations and direct store deliveries
  • Accelerated cycle counts that don’t wait on a response back from the ERP after each scan
  • Facilities with unique areas like cold storage or wine cellars
  • Warehouses with high reaching inventory that blocks wireless signals
  • Off-shore or underground operations like oil, gas or mining
  • Places where cellular networks are prohibited (e.g. hospitals, areas with explosive materials, etc.)
Provide an Exceptional Customer Experience

Provide an Exceptional Customer Experience

By automating data collection and paper-based processes, your mobile workers are empowered to finish jobs faster, increase initial visit fix rates and provide status, work history and product information to customers in real-time. Their ability to access the information they need to complete jobs quickly and completely and wrap-up any “paperwork” on the spot leaves your clients impressed, satisfied and more likely to recommend you.

Keep operations running 24×7

RFgen Off-Network Mobility Solutions keep your workforce productive when your front-end mobile and wireless devices are out of range, but how about when your back-end enterprise systems are offline due to system maintenance or you have remote warehouses? With RFgen’s High Availability Distributed Solutions, you can keep your operations running 24/7 regardless of your ERP availability.



Achieve end-to-end visibility in your supply chain

Extending automation and mobility beyond the four walls of the warehouse and into the field is the only way to achieve accurate, end to end visibility of your supply chain operations and inventory. With RFgen mobile workforce software, your workers can:

  • Update and manage work orders and customer information from your smartphone or tablet.
  • Attach additional information to work orders like photos or GPS data.
  • Receive updated schedules.
  • View job history for a particular customer or asset.
  • Pull up details and warranty information on parts or products.
  • Check availability and reorder parts and materials.
  • Submit time, materials, labor and expenses.
  • Document proof of delivery with electronic signature capture and photos.
  • Create customer invoices.

The following are additional capabilities that mobile workforce software solutions can provide in other areas of your business:


Field Sales

  • Create and sign contracts and orders
  • Check warehouse inventory
  • Review and update customer information
  • Place orders
  • Check order status

Route Sales

  • Plan efficient sales routes
  • Manage inventory on the truck
  • Review and update customer information
  • Track the truck for management


  • Plan delivery routes
  • Track the truck for management
  • Record deliveries
  • Collect digital signatures
bar chart

Asset Management

  • Conduct physical fixed asset inventory
  • Check in/check out assets to prevent theft and loss
  • Record transfers between business locations

Remote Warehouses

  • Check in/check out for equipment
  • Receive new inventory and put away
  • Pick and send out inventory