Xerox Canada Inc., headquartered in Toronto, Ontario, is a wholly-owned subsidiary of Norwalk, Connecticut-based Xerox Corporation, the world's leading enterprise for business process and document management technology. Products include printing and publishing systems, digital copiers, laser and solid ink printers and fax machines. Support services feature in-house production, mailrooms and online document repositories. Xerox Canada employs a workforce of 4,000 people and was recently chosen as one of "Canada's Top 100 Employers for 2012."
Xerox Canada had a Legacy mainframe system that was antiquated and closed. "Our Legacy system had older technology that was no longer supported," explained Logistics Systems Manager Dan Herrmann. "Everything was failing. Each time there was a problem, we'd have to figure out how to recover so we could continue doing business. It wasn't a visible system within the organization. We needed to move on."
Xerox Canada was planning to open up and mobilize their Legacy system on the back end with web services. In addition, their warehouse's wireless network and handheld devices were out of date. "We also needed a new application for receiving and inventory moves within the warehouse that would be compatible with the new environment," added IT Project Manager Michael Milne.
A Xerox colleague in Washington State recommended RFgen as a possible solution.
According to RFgen Senior ERP Consultant and Project Lead Paul Hanson, RFgen's ability to interface with their Legacy system via web services was the most appealing benefit for Xerox Canada from a technical standpoint.
"Even though interfacing with web services on the back end is not a typical interface for us," said Hanson, "it illustrates RFgen's ability to be flexible. Being able to connect to different systems is the real power of RFgen's mobile framework."
Also important to Xerox Canada was RFgen's ability to connect to their Oracle database. In fact, RFgen is able to connect to a variety of databases like IBM, DB2, and Microsoft SQL, as well as enterprise systems like JD Edwards, SAP and Microsoft Dynamics.
RFgen provided a total solution for Xerox Canada that encompassed Xerox equipment on one side and replacement parts on the other side. "We built a complete system from the ground up for shipping, receiving and inventory using the RFgen tool set," said Project Lead Paul Hanson.
Even though RFgen is well known for its off-the-shelf applications that are easy to customize, over 2,000 RFgen customers, like Xerox Canada, buy the RFgen Mobile Development Studio so they can build their own applications.
RFgen Benefits for Xerox Canada:
In 2012, Xerox Canada looks forward to undertaking a tremendous expansion of RFgen software applications. "With just a little training," Milne said, "we're confident we'll be able to greatly expand the uses of RFgen software next year."