As sequestration and a trend of increased austerity takes hold in Washington, D.C., federal agencies are increasingly leveraging automated data collection systems empowered by Microsoft Dynamics software to do more with fewer resources.
In 2011, President Barack Obama issued Executive Order 13571, which tasks all government agencies with looking further into newly available technologies to make operations more efficient. Thanks to this initiative, federal usage of Microsoft Dynamics and other data collection software solutions is on the rise, according to Sci-Tech Today.
"Federal government leaders are balancing the reality of significant budget cuts with the need to meet increasing citizen service expectations in this era of digital government," said Greg Myers, vice president of U.S. Federal Government at Microsoft, according to the news source. "A number of agencies are adopting Microsoft Dynamics CRM [and other solutions] to overcome complex challenges, cut costs and modernize legacy IT environments."
A prime example of this paradigm shift is occurring at the Department of Veterans Affairs. Sci-Tech Today reported that since the agency starting using Microsoft Dynamics, the VA is better able to deal with larger streams of incoming data and incorporate multiple legacy data warehouses. Since its overhaul, the department said it can now more effectively handle up to 1 million incoming inquiries every year.
Other federal agencies that have leveraged updated data collection software and other similar technology include the Air Force, the Peace Corps and the State Department, according to the news source.