As 2013 quickly approaches, the top technology trends of 2012 are being reported. These include the trends surrounding enterprise resource planning (ERP) solutions, which have been becoming increasingly popular. However, according to Enterprise Apps Today, there is "a lot going on" at the moment for ERP systems, as vendors offer additional features and advance their technologies.
The source listed some of the top trends seen this year and those that are expected to continue in 2013. One is the power of the customer. According to the article, a top trend of 2012 was supply-led business models shifting to customer-led business approaches.
"The massive take-up of mobile devices and their ability to understand, compare, order and share information across social groups means all ERP systems have to think of the customer first and adjust their supply, manufacture, logistics and marketing operations to fit what the customer wants, when and where he wants it,” said an ERP expert quoted by the news source.
This trend will also be a priority in the new year, with customers demanding more from suppliers. This is already being seen in the food industry, where consumers want to know more about where their food products come from. Regulators too are demanding more in this sector.
However, this increased product traceability, made available with data collection tools, ends up benefiting the supplier. Enterprise Apps Today reported that the ability to interact with customers can help companies with new product development.
Another trend that is likely to be seen in 2013 is ERP app stores. SAP, for instance, is building app stores to offer workers ERP data on their smartphones, the article stated.
“ERP is being impacted by mobility and the proliferation of smartphone apps,” according to another expert quoted in the article. “Right now, there is a focus on building out an ecosystem of apps that will run with native functionality on the iPhone and Android.”
However, one trend that the news source is unsure of is the social software evolution. Many ERP solutions have, so far, avoided integrating social tools into the system's features. Enterprise Apps Today said there have been some moves to incorporate activity streams into ERP software in order to improve internal collaboration and data sharing, but it is still difficult to tell if social functionality will make a huge impact on the ERP market next year.