Installed in over 30 countries, using 17 different languages, and supporting over 30,000 end-users daily, RFgen has a depth of experience and reputation for reliability that is unparalleled in the industry. First introduced into the automated data collection market in 1995, RFgen has invested tens of thousands of research and development hours over the last 12 years to integrate and support the changing needs of wireless and mobile users. Our customer support system mirrors our achievements in the industry.

Need Tech Support? Just call us and you'll be connected to a real person who specializes in solving RFgen Data Collection related problems and explaining solutions in ways you can understand. Our technical support experts are certified and have the expertise needed to provide you with assistance for your data collection software, hardware devices, and integration situations.

Because post-solution implementation support comprises a large portion of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run. Our highly-trained tehnical support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible. In short, their job is to make sure you can do your job.

Standard Support hours are Monday - Friday, 8:00am to 5:00pm PST.
24/7 Support packages are also available.