Award Winning Support - When You Need It

RFgen's team of data collection support professionals stand ready to answer your questions and help you meet your deadlines.

For support during standard business hours call or email us at...

+1 916 939 4065

support@rfgen.com

For emergency or after-hours support, please have your contract number ready and call...

+1 888 242 5155

Support and Training Resources

Because post-solution implementation support comprises a large portion of the ownership experience, we have invested in the people, processes and technology required to maintain customer satisfaction over the long run.

Our highly-trained technical support personnel know how to quickly ascertain the source of an issue and provide attentive service in resolving it as quickly as possible.

RFgen customer support and service options:

Business hours via phone and email (7:00am - 5:00pm PST)
Web-based reporting, tools, downloads, forums, knowledge base, etc.
Extended hours
Product updates and upgrades
On-site services
Technical consulting

Help is just minutes away!

Online training is offered using an on-demand schedule with multiple time slots available each week. Each session is typically 1.5 hours and focuses on the following areas of the RFgen Framework.

Introduction to the RFgen Framework
RFgen Administration and Maintenance
RFgen Development - Mobile and Wireless Clients
RFgen Development - Advanced Concepts
RFgen Development - Database Connectivity
RFgen Development - Screen Mapping Connectivity
Technical Consulting

featured success story

contact us

Menu Foods sought to improve its ability to track and trace products in the supply chain. They chose RFgen's Integration Suite for Oracle's JD Edwards Applications for its proven success in giving customers total lot traceability, efficiency, and real-time integration with their JD Edwards EnterpriseOne Release 8.10 solution.

latest company news

5 January, 2012	RFgen, a leader in Automated Data Collection Software, announces Gateway Distribution's decision to implement RFgen and Vocollect^® Voice as their data collection solution. With their new voice data collection solution, Gateway Distribution will be able to eliminate paper based processes, streamline order picking and maintain real-time inventory accuracy.
15 December, 2011	Phase Technology, a leader provide air quality and water treatment services to the building services, facilities management and healthcare sectors, gains real-time analysis reporting using RFgen. With their new data collection solution, Phase Technology will be able to accurately report water analysis results quickly, easily and most importantly in real-time.

The DataMAX Software Group, Inc.

1101 Investment Blvd., #250
El Dorado Hills, California 95762

8911 N. Capital of Texas Highway, #3220
Austin, Texas 78759

voice (916) 939-4065

fax (916) 939-4212

email sales@rfgen.com