Industry Specific Expertise -

Automated Data Collection Is Our Business

At RFgen Software, we understand wireless and mobile automated data collection; all of our employees are highly experienced, senior-level people who have helped to successfully implement automated data collection solutions for hundreds of companies – just like yours. If your goal is to simplify existing process workflows, implement industry best practices, improve employee productivity, or just to generate greater ROI from your current enterprise system(s), then RFgen is the solution you need. Just ask any of the 2000+ customers who have deployed RFgen based solutions in over 30 countries and in 17 different languages.

Accuracy, Efficiency and Reliability

RFgen’s implementation teams have helped numerous companies to improve their automated data collection activities by streamlining process workflows, by eliminating unnecessary steps, and by establishing consistency of input from all users. These types of actions assure that data going into your enterprise system(s) is more complete, accurate and uniform than manual data entry. RFgen's experienced consultants along with our many certified partners can provide your the expertise you need to maximize employee productivity from field to warehouse.

Implementation Services – Building Real World Value

RFgen Software's Customer Care Group incorporates consulting, professional technical services, customer support and training to help guide your company throughout the entire lifecycle of your automated data collection project. At RFgen Software, we are experienced data collection experts with a company focus on understanding and supporting new trends and technology advancements within the industry.

Reliable service and customer-focused support enhance the value of RFgen’s wireless and mobile solutions. RFgen’s Customer Care Group is committed to delivering maximum value and ROI for your project; to accomplish these goals, we offer a full-circle, customer-centric approach to services delivery and support. Regardless of your particular business challenges, RFgen will assemble the right team to lead or assist you with the design, development and implementation stages for your next automated data collection project. When you select RFgen to enable your automated data collection project, you’re getting more than just advanced technology; you’re also getting the “right” technology that meets your current and future needs coupled with a wealth of industry knowledge, data collection expertise, and award winning customer support.

When you select RFgen Software to manage your automated data collection project, the process begins with our BAW – Business Analysis Workshop. This intensive, hands-on workshop includes a comprehensive business analysis, needs assessment, best-practices overview and open source gap analysis. All of these workshops are lead by senior-level people who have multiple years of experience in the industry. Working closely with your IT staff, management personnel, and lead operators, we apply this process to clarify your organizations goals and process flows in order to suggest alternatives that will increase productivity and operational efficiency.

Whether it’s a remote installation, end-user training or post-implementation support, RFgen's Customer Care Group goes out of their way to ensure that every phase of your mobile project – from design, to deployment, to rollout – goes on-time and on-budget. Comprised of only knowledgeable professionals, RFgen's Customer Care Group is dedicated to resolving any and all customer issues as quickly and accurately as possible. Our team of experts is easily accessible via email, telephone and the Web. At RFgen Software, we make every effort to ensure your wireless and mobile solutions perform up to, and even exceed, your expectations.

Industry Standards and Open Source

For selected enterprise segments, RFgen has also leveraged our advanced system framework to build extensive “open source” solution sets based upon industry best practices, and our first-hand experience gained from working alongside the employees of companies like yours. Combining input from all these sources has allowed RFgen “open source” solutions to increase worker productivity, boost process efficiency, and reduce wasted developemnt time. Most of these goals are accomplished by eliminating paperwork, providing real-time, on-demand access to enterprise data, and by enabling fast, accurate data capture by your mobile and wireless workforce.